Last Updated: May 1, 2026

1. Processing & Fulfillment Standards

  • Fulfillment Timeline: Most orders are processed and dispatched within 1–3 business days. 

  • Articles fabriqués sur commande : Certains articles sont fabriqués sur commande et expédiés directement par le fabricant. Veuillez consulter les délais de livraison indiqués dans la description du produit, car un délai de traitement supplémentaire pourrait être nécessaire.

  • Transit Times: Following dispatch, delivery typically occurs within 5 business days, subject to destination and courier capacity.

  • Seasonal Adjustments: Processing and delivery windows may be extended during high-volume periods, including sales, promotions, and holiday seasons.

  • Order Verification: For security and fraud prevention, certain orders may require additional verification of payment or address details; shipments will be held until this process is finalized.

  • Customer Information: NorthernCart Inc. is not liable for delays resulting from incomplete or inaccurate customer data provided at checkout.

2. Shipping Rates & Regions

NorthernCart Inc. currently facilitates shipping exclusively within Canada to support the Canadian circular economy. We offer flat-rate shipping across Canada for $15, with free shipping on orders over $75. 

  • Rural & PO Boxes: Deliveries to rural addresses and PO boxes are serviced via Canada Post; alternative couriers may be selected in the event of postal disruptions.

3. Delivery Specifications & Carrier Protocol

  • Confirmations: Upon shipment, a confirmation email will be sent including a tracking number and courier information.

  • Carrier Delays: Delivery estimates are non-guaranteed; NorthernCart is not responsible for delays caused by weather, carrier backlogs, or operational disruptions.

  • Lost Packages: If a package is delayed or missing, we will initiate a carrier investigation (typically 10–20 business days); refunds or replacements are only issued upon carrier confirmation of loss.

  • “Delivered” Status: Orders marked as “Delivered” by the carrier are considered fulfilled; customers must initiate a trace with the carrier if the package is missing despite this status.

4. Returns & Order Management

  • Return-to-Sender Protocol: Upon the return of a package due to failed delivery, refusal, or address error, NorthernCart will attempt to contact the customer via email to verify details.

  • Resolution Window: Customers have 5 business days to respond to arrange re-shipment; if no response is received, a refund will be issued minus original shipping fees.

  • Re-shipment Fees: Customers are responsible for additional shipping costs incurred due to address-entry errors or failure to collect a parcel.

  • Damaged Items: Please report items damaged in transit within 48 hours of receipt, providing clear photos of the product and all original packaging.

  • Environmental Sensitivity: NorthernCart is not liable for temperature-related damage (melting or freezing) once the order has shipped.

  • Cancellations: We are unable to reroute or modify orders once they have reached “Dispatched” status.