Order Cancellations
Order cancellations may not always be possible due to the time-sensitive nature of processing and shipping orders. Please contact hello@northerncart.ca as soon as possible. If cancellation is not possible at the time of contact, we can help faciliate a return upon delivery, with exception to products which are final sale as per below.
Please double check order details thoroughly prior to placing the order. If you made an error, contact hello@northerncart.ca.
Please double check order details thoroughly prior to placing the order. If you made an error, contact hello@northerncart.ca.
Returns
We accept returns on most products in original condition (unopened, unused) within 30 days from the date of purchase. Items are considered final sale after the 30 day window has passed.
Upon receiving returns, NorthernCart will inspect the item(s) to ensure they are in original and resalable condition before issuing a refund.
Refunds will not be issued prior to receiving the item(s) and inspecting for resale in any circumstances. If approved, refunds will be processed back to the method payment used at the time of order.
Not Eligible for Return:
- Items which have been removed from their original packaging
- Final Sale items as listed below.
Upon receiving returns, NorthernCart will inspect the item(s) to ensure they are in original and resalable condition before issuing a refund.
Refunds will not be issued prior to receiving the item(s) and inspecting for resale in any circumstances. If approved, refunds will be processed back to the method payment used at the time of order.
Not Eligible for Return:
- Items which have been removed from their original packaging
- Final Sale items as listed below.
Final Sale Products
Due to safety consideration, health and hygienic reasons, some products are final sale.
Clearance items are also FINAL SALE.
Food and Snacks
- All Food & Snacks (including pantry items, beverages, candy)
- Baby Food
Health & Hygiene
- Dental products (toothbrushes, dental floss)
- Bar soaps
- Intimate and sanitary products
- Hazardous materials
Clearance items are also FINAL SALE.
Food and Snacks
- All Food & Snacks (including pantry items, beverages, candy)
- Baby Food
Health & Hygiene
- Dental products (toothbrushes, dental floss)
- Bar soaps
- Intimate and sanitary products
- Hazardous materials
Return Requests
Contact hello@northerncart.ca via email for return requests. Please reference your order number, the name of the item(s) and quantity you wish to return.