Welcome to NorthernCart! These Terms and Conditions (the "Agreement") govern your relationship with NorthernCart Inc ("NorthernCart") as a vendor. Vendors may engage in one or both of the following models: (1) selling directly to customers through the NorthernCart.ca marketplace, or (2) supplying products directly to NorthernCart Inc for wholesale resale. By registering as a vendor and conducting business through either model, you agree to abide by these terms. If you do not agree, please do not use our services.
1. DEFINITIONS
"NorthernCart.ca" refers to the online marketplace operated in Canada by NorthernCart Inc.
"Vendor" refers to any business or individual registering to sell products through NorthernCart.ca.
"Supplier" refers to any business selling products directly to NorthernCart Inc for wholesale resale.
"Customer" refers to any person purchasing goods through NorthernCart.ca.
"Vendor Fee" refers to the transaction fee deducted from each marketplace sale, set at 3% + $0.50 CAD per transaction.
"Products" refers to the goods offered by Vendors or Suppliers.
"Wholesale Order" refers to a bulk order placed by NorthernCart Inc from a Supplier.
2. VENDOR ELIGIBILITY & REGISTRATION
2.1 Vendors must be a registered Canadian business and provide proof of Canadian ownership and operation upon request.
2.2 Vendors must comply with all applicable laws and regulations, including:
Canada Consumer Product Safety Act (CCPSA)
Competition Act
Food and Drugs Act (if applicable)
Sales tax requirements (GST/HST, PST)
2.3 Vendors must maintain accurate business and tax information and comply with Canadian privacy laws, including PIPEDA.
2.4 Suppliers selling to NorthernCart for wholesale must also be legally registered Canadian businesses and may be required to provide business documentation, insurance coverage, and product certifications.
3. VENDOR FEES & PAYMENTS (MARKETPLACE MODEL)
3.1 NorthernCart.ca charges a 3.0% + $0.50 CAD commission fee per transaction on all completed marketplace sales.
3.2 Payments to Vendors are processed via Stripe and are subject to processing times of 5-7 business days.
3.3 Vendors are responsible for applicable taxes and must remit GST/HST/PST as required.
3.4 Chargebacks, refunds, and transaction disputes may result in additional fees or payment holds.
4. PRODUCT LISTING & SALES (MARKETPLACE MODEL)
4.1 All products listed by Vendors must:
Be legally sold in Canada and comply with Canadian regulations.
Be accurately described, including product details, pricing, and availability.
Not infringe on intellectual property rights.
Be fulfilled within the stated shipping timelines.
4.2 NorthernCart reserves the right to remove any listings that violate its policies.
4.3 Vendors are responsible for maintaining accurate stock levels and updating availability.
5. ORDER FULFILLMENT & SHIPPING (MARKETPLACE MODEL)
5.1 Vendors must process and ship orders promptly and within the estimated delivery time.
5.2 Vendors are responsible for their own shipping costs and must provide tracking where applicable.
5.3 Lost or damaged goods are the responsibility of the Vendor. Vendors must offer refunds or replacements as per Canadian law.
5.4 NorthernCart may suspend Vendor accounts due to excessive delays or customer complaints.
6. RETURNS, REFUNDS & DISPUTES
6.1 Vendors must clearly state their return and refund policy in compliance with Canadian laws.
6.2 In cases of disputes, NorthernCart.ca may mediate but is not responsible for issuing refunds on behalf of vendors.
6.3 Vendors must resolve disputes with customers in a timely and professional manner.
7. DATA PRIVACY & CUSTOMER INFORMATION
7.1 Vendors must adhere to PIPEDA and protect customer data from unauthorized use or disclosure.
7.2 Vendors may not use customer data for marketing purposes without explicit consent.
8. TERMINATION & ACCOUNT SUSPENSION
8.1 NorthernCart.ca reserves the right to suspend or terminate vendor accounts if:
- The vendor violates these Terms and Conditions.
- The vendor engages in fraudulent or unethical business practices.
- The vendor receives excessive complaints or chargebacks.
8.2 Vendors may terminate their account at any time with written notice, but outstanding fees must be settled before closure.
9. LIABILITY & INDEMNIFICATION
9.1 NorthernCart is not liable for any loss, damage, or legal claims arising from Vendor or Supplier activities.
9.2 Vendors and Suppliers agree to indemnify and hold harmless NorthernCart Inc from any claims, damages, or legal fees arising from their business operations.
10. CHANGES TO TERMS & CONDITIONS
10.1 NorthernCart reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated.
10.2 Continued use of NorthernCart.ca or continued business with NorthernCart Inc constitutes acceptance of the updated terms.
11. CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please contact us at:
Email: [hello@northerncart.
Website: [www.northerncart.ca]
12. WHOLESALE SUPPLIERS (SALES TO NORTHERNCART INC)
12.1 Supplier Relationship: Suppliers selling to NorthernCart Inc do so under a wholesale purchase model. NorthernCart may purchase goods in bulk for resale under its own brand or through the NorthernCart.ca marketplace.
12.2 Purchase Orders & Pricing: All wholesale purchases will be governed by individual purchase orders issued by NorthernCart Inc. Each PO will specify quantities, wholesale pricing, shipping responsibilities, and delivery expectations.
12.3 Fulfillment & Delivery: Suppliers must deliver goods to the specified NorthernCart receiving location. Risk of loss transfers upon receipt, unless otherwise agreed in writing. Any delays must be communicated promptly.
12.4 Product Quality & Acceptance: NorthernCart reserves the right to reject goods that are damaged, non-compliant, or misrepresented. Rejected items must be replaced or refunded at the Supplier’s cost.
12.5 Payment Terms: Payment terms will be outlined in each PO, generally Net 30 from the invoice date. NorthernCart reserves the right to withhold payment for disputed or returned items.
12.6 Liability & Indemnification: Suppliers are responsible for ensuring product compliance with Canadian laws. Suppliers agree to indemnify NorthernCart for any claims or liabilities arising from defective or non-compliant products.
12.7 Branding & Marketing Assets: Suppliers may be required to provide product images, descriptions, and marketing materials. Use of Supplier brand elements will be subject to mutual agreement.
By registering as a vendor or entering into a supply agreement with NorthernCart Inc, you confirm that you have read, understood, and agreed to these Terms and Conditions.
NorthernCart.ca – Supporting Canadian Businesses!